FAQ

General

What frequency of cleanings do you offer?

Any! We currently have customers who we clean twice per week (that’s not a typo – 2 per week!), weekly, bi-weekly, bi-monthly, Monthly, bi-monthly, Quarterly, Tri-annually, bi-annually, annually, once every 2 years, 3 year, 4 years and 5 years.

Are you bondable?

Yes.

Do you have insurance?

Yes. We have 10,000,000 Liability Insurance.

What if I’m not satisfied with the job?

We want you to be satisfied so we will do what we can to make you happy!

What hours do you offer service?

We offer service at any time of the day or week. Our normal hours are between 6am and 6pm

How many workers will come?

Our typical crew consists of a two workers. We will send anywhere between 1 and 8 workers depending on the size of job.

What type of payment do you take?

We take MasterCard, Visa, Discover or cheque.

How soon can I expect service when I call to order?

Our wait times largely depend on the time of year you are ordering service.

  • For commercial service. In April to June we can be booked up to 4-6 weeks ahead of time(for half day and larger jobs).With saying that we do our best to accommodate any customer and their timeline. We do suggest that you pre-schedule service in the winter. Sept and October are also a time where we can be booked 3-5 weeks ahead of time.
  • For Residential service. We recommend booking a minimum of 2 weeks ahead of time. Spring can have some very long wait times so as always we suggest to pre-book your service by the fall for the next season.

Window Cleaning

How often should I get my windows cleaned?

It depends on the area that you are in and the type of building or residence that you have. Here are some basic examples of what our customers order that you can use for reference.

  • Residence House – Spring interior and exterior windows and Fall exterior windows only.
  • Residence Condo/Apartment – Interior and exterior spring and fall.
  • Store front on a busy street – Weekly or bi-weekly service.
  • Store front in a remote area – bi-weekly, monthly or bi-monthly service.
  • Low rise on a busy street – Monthly or Quarterly Service
  • Low rise in a remote area – bi-annual or yearly Service
  • Mid rise on a busy street – Quarterly service or bi-annual service.
  • Mid rise in a remote area – bi-annual or once per year service.
  • High rise – bi-annual or once per year service.

Can you wash windows in the rain?

Yes! Light rain is fine but we may have to wait if there is a heavy downpour. We cannot wash windows properly when the rain is so heavy that it washes our soap away before we can clean the window or splashes dirt back immediately on the windows.

Is it pointless to wash windows in the rain?

No! Windows cleaned in the rain still come out very clean! The truth is that we can clean your windows on a perfectly sunny day and then it can rain the next day and there is virtually no difference in the final result which is usually very light spotting on the glass from the minerals in the rain water. The only exception to this is when the exterior windows are completely flush with the exterior wall. In this case rainwater will run down the dirty building siding and ruin your freshly washed window. This is usually not the case on the majority of buildings.

Do you clean Residential and Commercial?

Yes. We separate the service in order to better serve both the commercial and residential customer. Both the residential and commercial customer is very different and we therefore need to treat them as such.

How much does window cleaning cost?

Our services can be as little as $10.00 for a storefront with a few windows. If you are a commercial customer please phone or fill out the contact form on our website. If you are a residential customer go to the residential page and click on the “Request Quote” to get an exact price.

What is your cancellation policy?

We ask customers to give us 30 day notice when cancelling service.

Do I have to be present at the time of cleaning?

For commercial exterior services we do not need you to be there but if it is your first service we recommend customers to be there in case they have any concerns. Residential customers need to be present at the time of service so that we can do a quality inspection and receive payment at the time of service

Does the water you use destroy plants and grass?

No. We use a very diluted solution with biodegradable soap that will not harm plants or animals.

Carpet Cleaning

How often should I get my carpet cleaned?

Carpet manufacturers generally recommend that you get your carpets professionally cleaned every 12-18 months. If your carpets are in high traffic areas, or you have small children, or pets, we would recommend a cleaning frequency of every 6-8 months. For your convenience, we can set up a recurring carpet cleaning schedule to fit your schedule and meet all your carpet cleaning needs.

Which methods do you use?

Our usual method of carpet cleaning is truck mounted hot water extraction, otherwise known as steam cleaning. Hot water extraction is a more accurate name, because no steam is used in the cleaning process, but rather, a pre-spray is applied to the carpet to loosen soil and grease, and then the cleaning agent is rinsed out with high temperature water (upwards of 98°C) and simultaneously extracted with a powerful vacuum.

In tall buildings or if low-moisture cleaning is requested, we use a method called encapsulation in which an encapsulation solution is applied to the carpet, followed by agitation with an oscillating pad which loosens the dirt and allows the solution to penetrate the carpet fibres. The solution traps the dirt and then dries to a crystal and comes out with your next vacuuming.

If hot water extraction is requested in areas that are not accessible by our truck mounted unit, a portable extraction unit may be used at an additional cost.

Is there anything I need to do before you come?

We ask that you thoroughly vacuum, remove furniture, and other items from the carpeted area we will be cleaning. Also note that we ask you to vacuum again once the carpet has dried to remove wand marks and any deeply embedded soil that we brought to the surface during extraction process.

Do you move Furniture?

We will move couches, tables and small furniture that is easily moveable by our technicians. We ask that you move all items from the furniture to be moved paying special attention to glassware and other breakable items. When moving furniture we will put protective material under your furniture legs to protect from moisture and your carpets from staining. Please keep in mind that we are not a furniture moving service and our technicians are not setup to move electronics, large items such as large heavy tables, china cabinets and dressers.

How long will it take for my carpets to dry?

On average, dry time is between 6 and 12 hours, depending on the type of carpet being cleaned, airflow in the home, and humidity levels. High humidity will cause longer dry times; conversely, dry weather will result in reduced dry times.

How much does it cost?

Jobs start at $85 and range in price depending on how much carpet you have in your home. The average job costs around $130.

Can you remove stains?

We do our very best to remove the stains from your carpets, however, some stains are not possible to remove and therefore we cannot guarantee stain removal. If you know what the source of the stain was, please inform our technicians so that they can use the appropriate treatment for that particular stain. Most stains will be treated as part of your carpet cleaning service at no additional cost, however, if the stain covers a large area or is particularly difficult to remove, it would be considered specialty stain removal and would be done at an additional cost.

Why is the carpet darker around vents, baseboards, and under doorways?

The dark areas near vents, baseboards and doorways are caused by what is called filtration soiling. This is especially noticeable on light coloured carpets, and it happens as air passes through the carpet as it is traveling to another area of the house, and pollutants in the air get trapped in the carpet fibres. Filtration soiling happens in every home and is very difficult, if not impossible to remove completely. With special products, time, and effort, modest results can sometimes be achieved. This service is not included as part of your cleaning, and if requested there is an additional cost with no guarantees. Your best defense against filtration soiling is to regularly vacuum and wipe the edges of your carpets, under doorways, and near air vents. Your next best defense is regular carpet cleaning.

Duct Cleaning

Why is it important to get my ducts cleaned?

Over time, dust, dirt, debris, and allergens build up in the air vents, negatively affecting the air quality. Maintaining clean vents will improve the air quality in your home and extend the life of your furnace.

How frequently should I get my ducts cleaned?

We recommend that you get your ducts cleaned every 2 to 5 years, however, some people choose to get them cleaned annually for health reasons. Renovation projects can often produce a lot of dust, and it is a good idea to have your ducts cleaned when the renovation is complete.

How long will it take to clean my ducts?

A typical duct cleaning job takes two technicians between 2 and 4 hours, depending on the number of ducts, size of home, access to vents, and how dirty the ducts are.

How much does duct cleaning cost?

Our prices start at $149 for up to 10 vents, and any additional vents cost $8 per vent. The average job costs between $200 and $400.

What do I need to do to prepare for duct cleaning?

Ensure that all vents and cold air returns are accessible, and that there is clear access to your furnace room. We take a fairly large, powerful vacuum into your furnace room, and we need to be able to get it there. We’ll take care of the rest.

Gutter Cleaning

How often do I need to have my gutters cleaned?

We typically recommend spring and fall cleanings for most homeowners, however, if you live in a heavily treed area, you may need to increase the frequency.

What method do you use?

Our main method of gutter cleaning is hand removal of all visible debris.

How do you clean out blockages?

Gutter or downspout blockage removal should be specified at the time you are ordering service as it requires special equipment. We use a high powered blower to “blow out” the blockage through the down spout. When this method does not work we may either use a snake, water pressure or disassembly to remove the blockage.

What can happen if I do not get the blockages cleaned?

Ignoring clogged gutters can cause serious problems for homeowners. Water will overflow the gutters and will fall at the base of your home instead of being directed away from your home. This could cause flooding, erosion, foundation damage, mold growth, as well as ice dams in winter. It is best to have your gutters maintained on a regular basis to avoid these problems.

Pressure Washing

Why should I hire a professional to pressure wash my home?

Pressure washing can cause a lot of damage to the surface you are cleaning, and can run the risk of subsequent mold and mildew damage if done improperly. Our knowledgeable technicians understand how much pressure and which chemicals to use to get the proper clean on a variety of surfaces.

Why should I get my concrete cleaned?

Cleaning your concrete is not only for aesthetic purposes, but also for your safety. Concrete can absorb oil and grease, making the surface slippery. Concrete is also susceptible to mold and mildew growth, so it is especially important to have your surfaces cleaned on a regular basis to prevent these problems.

How often should I have my home pressure washed?

We recommend house washing every 2-3 years to keep your house looking great and lasting for years to come.

Do you supply the water for pressure washing?

In most cases we use the customer’s water supply but can also supply our own water on an as needed basis. Please let us know when ordering service if you do not have an accessible water source.

Christmas Light Installation

Will you install the lights that I already own?

No, for liability purposes, we only use high quality lights that we provide.

Do you have both LED and incandescent lights?

No, we install only LED lights. LED lights have a longer life span, are more resilient, and use far less energy than incandescent bulbs.

Do you install lawn/roof ornaments as well?

Yes, we can provide this service but we often suggest that customers do the ornaments and that we do the lights.

Do you service my lights if they are not working properly?

Yes, this is one of the best parts of the service we offer! If your lights are not working properly, call our office at (204) 957-5757 and we will send someone to service your lights as soon as possible.

Will you remove the lights when the season is done?

Yes. We install, remove, and store the lights for you so that you do not have to worry about a thing.

How much does it cost?

The best way to get an accurate quote is to call our office at (204) 957-5757 and discuss your specific needs with our estimator. Jobs can range from around $250 to over a $1000 depending on what you require.

Are you insured?

Yes. We have $10,000,000 liability insurance.

Snow Clearing

Do you clear windrows?

Yes, we clear the windrows (snow ridges) that the city leaves behind as part of our service agreement.

Do you salt or sand?

No, we do not provide salting or sanding services for our Residential Customers. Commercial customers may be provided with salting or sanding service based on a mutually agreed upon service contract.

What method of snow clearing do you use?

Depending on the area to be cleared, the amount of snow, and the customer’s request, we use shovels, snow blowers, backpack leaf blowers, and, where it is suitable, a truck mounted snow plough.

How much snow needs to accumulate before you clear my driveway?

We clear after any snowfall or accumulation of snow above 2 cm.

When do your crews go out to clear snow?

Our diligent crews are on 24 hour standby, and will clear snow day or night, as long as the snowfall amounts are above 2 cm.

Do you do both commercial and residential snow clearing?

Yes!